A scam has been reported whereby a phone call is received from someone claiming to be from BT. The caller advises that they are disconnecting you because of an unpaid bill. They demand payment immediately of the amount that they claim is outstanding and advise that it will be much more of a cost to re-connect at a later date if they have to disconnect your phone. It has been reported that the caller offers to demonstrate that they are from BT and advises you to hang up and try phoning someone and explains that they will disconnect your phone to prevent this, and this is exactly what appears to happen!! Apparently the recipients phone is dead – no engaged tone, nothing – until the caller claiming to be from BT phones back.

The person who reported this issue asked the caller claiming to be from BT how the payment was to be made and was told by credit card. Fortunately the recipient did not provide his credit card details, but instead phoned the police to let them know. Apparently he wasn’t the first! It’s only just started apparently, but it is escalating. Their advice was to let as many people as possible know of this scam. The fact that the phone does go off would probably convince some people its real, so please make as many friends & family aware of this. How is it done? This is good but not that clever. He gave the wrong number – it should have been 0800 800 152 which takes you through to BT Business. The cutting off of the line is very simple, he stays on the line with the mute button on and you can’t dial out – but he can hear you trying. (This is because the person who initiates a call is the one to terminate it). When you stop trying he cuts off and immediately calls back. You could almost be convinced! The sad thing is that it is so simple that it will certainly fool many. This is clearly a scam to get hold of your credit card details.

If you, your family or friends receive such a call please contact Action Fraud details on web link below: